I’ve put up a citizen engagement spectrum page that offers a framework for not only how to think about it but helpful in actually designing a project, including the online tools to use.
It’s from the opening section (Overview: Citizen Engagement, Why & How?) of a white paper titled Connected Communities: Local Governments as a Partner in Citizen Engagement and Community Building by James Svara and Janet Denhardt.
With the engagement projects that I’ve managed the past few months, I used portions of it in my written proposals and found that it not only made sense to the local government decision makers (city manager, school district superintendent), but it helped to manage their expectations.
I first used it in a presentation last summer at the League of MN Cities annual conference in Duluth.